Got questions?
FAQ
How does Nuitrack licensing work?
Nuitrack Trial is free and has time limit. It stops working after running for three minutes, so you need to restart it. Nuitrack Trial is intended for demo and evaluation purposes only.

Nuitrack Pro is for commercial applications. It allows to develop and to sell applications based on Nuitrack.

There are two types of Nuitrack Pro licenses: online subscription and perpetual (with unlimited period of validity).You can upgrade Nuitrack Trial to Nuitrack Pro by entering a license key. The license is purchased here.
Is Nuitrack Pro license linked to the hardware or to the sensor?
The trial license is linked to your hardware, which means that you can test different sensors on the same machine. To install Nuitrack on a new machine, you need a new trial license.

The online license is fully portable (not linked to a sensor) but requires an Internet connection.

The perpetual license is linked to a sensor serial number. Besides, the hardware that you use is also checked at Nuitrack runtime. The license is non-portable, but you can reactivate the license if you use new hardware with the same sensor.


When I re-purchase Nuitrack Pro license, will I get a new license key?
Online licenses have only individual activation keys (no group key). Perpetual licenses can have both a group and an individual activation key. You can manage your licenses on our licensing portal here.
How is the online license charged?
  • License is available in the subscription format;
  • Funds for an online license are debited at the moment of activation for the next 30 days;
  • In case of a successful contact between the device with the license and the Nuitrack server within 30 days following the paid period after the activation, the funds are debited for these 30 days;
  • If there was no contact between the device with the license and the Nuitrack server within 30 days following the paid period after the activation, the funds for this period are not debited. The funds for the next 30 days are debited as soon as the device appears online next time (as it was done during the first activation).
What is the maximum number of people with skeleton tracked?
Nuitrack limits the number of skeletons tracked up to 6 users. Tracking efficiency depends on your hardware.
Can the Nuitrack detect a hand opening and closing?
Nuitrack detects the "Grab" (fist opening / closing) gesture.
I have a sensor that is not in the list of devices compatible with Nuitrack. Can I use Nuitrack with it?
Nuitrack is designed to run only on compatible devices. If you are interested in porting Nuitrack to your hardware, please contact us.
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